LIABILITY
8b. Synchronization — Restrictions and Disclaimers
The Synchronization feature ("Sync") allows authenticated Solo and Studio users to connect a MetaTrader 4 or MetaTrader 5 broker account for read-only synchronization of trade history. This section governs your use of Sync and applies in addition to the general Terms above.
How Sync connects — no broker credentials
Sync does not ask for, receive, or store any broker credential. You install the FXOptimize Tracker Expert Advisor in your own MetaTrader 4 or 5 terminal, and it pushes account snapshots, closed trades, and equity history to us over HTTPS. Nothing connects to your broker from our side.
Because of that design, we structurally cannot:
- Place, modify, or close trades on your account;
- Deposit, withdraw, or move funds;
- Change your broker account settings, leverage, or risk parameters;
- Sign in to your broker portal or MetaTrader account.
The link is one-way: your terminal sends data out, and we never send instructions back. You can revoke it at any time by removing the EA from your terminal.
Sync is available in every jurisdiction where the Service is available, including the European Economic Area and the United Kingdom.
Data accuracy disclaimer
Sync displays data as reported by your broker's MetaTrader server. We do not independently verify the accuracy of broker-reported figures. Specifically:
- If your broker re-states historical trades (e.g., after a server-side correction or rollback), our cached snapshot may lag behind for up to one sync cycle (5 minutes by default).
- If your broker server is in an unusual timezone, we normalize timestamps to UTC for storage and display them in your local timezone for readability. Edge-case discrepancies (DST transitions, weekend gaps) may produce small visual offsets.
- Our drift detection and per-EA breakdown computations are based on the data your broker provides; we cannot detect or correct for broker-side errors, slippage misreporting, or commission-structure changes.
For tax, regulatory, or dispute purposes, your broker's official account statement is authoritative — not our Service.
Sync availability and reliability
We make reasonable efforts to maintain a 5-minute sync cadence, but this is a best-effort target, not a guarantee. Sync failures may occur due to:
- Broker server outages, scheduled maintenance, or weekend closures (we silently retry on the next cycle);
- Network-edge issues at our infrastructure provider or your broker's infrastructure provider;
- Broker-imposed rate limits or IP restrictions (we will notify you via the dashboard);
- Two-factor authentication added to your broker account after the initial connection (currently not supported — sync will pause and we will email you).
Sync downtime does not entitle you to a refund or service credit. Solo and Studio billing continues regardless of sync availability for any individual broker account.
No financial advice; no rule-violation alerts
Sync is a data-display feature. It does not, and is not intended to, provide:
- Real-time alerts when you approach or breach propfirm drawdown limits, profit targets, consistency rules, or news-trading windows;
- Trading recommendations, entry/exit signals, or risk management advice;
- Compliance monitoring or violation prevention for any propfirm challenge.
You remain solely responsible for monitoring your own trading activity against your broker's and propfirm's rules. The drift detection feature compares your live performance to a backtest baseline you previously uploaded — it is statistical retrospect, not forward-looking guidance.
Disconnection and data deletion
You may disconnect any broker account at any time via the Settings tab, and you can stop the flow at source by removing the tracker EA from your terminal. Disconnection triggers immediate hard deletion of:
- All synced trade history for that account;
- The account snapshot and equity history;
- Any EA-name mappings you defined for that account.
This deletion is permanent and not recoverable. Records we are required to keep for accounting purposes are retained as described in the Privacy Policy.