Contact FXOptimize

Direct line to the team. No form, no chatbot — emails go straight to Frederik.

Email

Replies typically within 24 hours (often faster)

Why no contact form? Because forms add friction without speeding anything up. A direct email is faster for both of us — you can quote, attach, and reply with full context. Anything you'd put in a form, just put in the email.

What to write about

Bug report

Something broken? Wrong number, missing button, weird crash? Include browser + what you expected vs got.

Bug report: [short description]

Feature request

Need something the tool doesn't do yet? Tell us what problem you're solving — that helps us prioritize.

Feature request: [what it does]

Pricing / billing question

Plan changes, refunds, invoices, VAT, lifetime founder seats. We answer everything billing-related directly.

Billing: [your question]

Press / partnership

Writing about prop firm tools, building EA infra, want to integrate? Happy to chat.

Press/Partnership: [who you are]

Privacy and data requests

If you're emailing about a GDPR data-access or deletion request, security disclosure, or anything covered by the Privacy Policy, you can use the dedicated channel: [email protected]. We respond within 30 days as required by GDPR Art. 12 (usually much faster).

About the person on the other end

FXOptimize is built and run by Frederik Baunsøe — algorithmic forex trader since 2018, also runs SteadyFlowFX. There is no support team. Every email comes back with a real reply.