Direct line to the team. No form, no chatbot — emails go straight to Frederik.
Something broken? Wrong number, missing button, weird crash? Include browser + what you expected vs got.
Bug report: [short description]Need something the tool doesn't do yet? Tell us what problem you're solving — that helps us prioritize.
Feature request: [what it does]Plan changes, refunds, invoices, VAT, lifetime founder seats. We answer everything billing-related directly.
Billing: [your question]Writing about prop firm tools, building EA infra, want to integrate? Happy to chat.
Press/Partnership: [who you are]If you're emailing about a GDPR data-access or deletion request, security disclosure, or anything covered by the Privacy Policy, you can use the dedicated channel: [email protected]. We respond within 30 days as required by GDPR Art. 12 (usually much faster).
FXOptimize is built and run by Frederik Baunsøe — algorithmic forex trader since 2018. There is no support team. Every email comes back with a real reply.